Privacy Policy
Effective Date: June 2026
1. Introduction
Universe Home Care values your privacy and is committed to protecting your personal information.
2. Information We Collect
Personal Information
- Full Name
- Phone Number
- Email Address
- Address
- Date of Birth
- National ID/Passport Information, where necessary
Service Information
- Care Requirements
- Medical or care-related information voluntarily provided
- Training and employment information
Technical Information
- IP Address
- Device Information
- Browser Type
- Website Usage Data
3. How We Use Your Information
We use collected information to deliver requested services, respond to inquiries, process service bookings, provide caregiver or nursing support, process training registrations, facilitate job placement assistance, improve website performance, and meet legal or regulatory obligations.
4. Information Sharing
We do not sell personal information. Information may be shared with healthcare professionals, hospitals and healthcare institutions, recruitment partners, government authorities when legally required, and service providers assisting our operations.
5. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, disclosure, or misuse.
6. Data Retention
Personal information will be retained only as long as necessary for operational, legal, or regulatory purposes.
7. Cookies
Our website may use cookies and similar technologies to enhance user experience and improve website functionality.
8. Your Rights
You may request to access your personal information, correct inaccurate information, request deletion where legally permissible, or withdraw consent where applicable.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites.
10. Children's Privacy
Our services are not intended for children under 18 years of age without parental or legal guardian involvement.
11. Changes to This Policy
We may update this Privacy Policy periodically. Updated versions will be published on our website.
12. Contact Us
For privacy-related inquiries:
Universe Home Care
Website: www.universehome.care
Email: info@universehome.care
Phone: 01736-178860
Address: House-13, Road-27, Block-J, Banani-1213, Dhaka, Bangladesh